Subscription Policy

📧 Contact us anytime: hello@shopvalcero.com

We’ve designed our subscription service to be as flexible and customer-friendly as possible — no tricks, no hidden fees, and full control at your fingertips.

🔒 Important Note:

To unlock the benefits of the “Refill & Save” discount, a minimum of two payments is required before cancellation is allowed. This helps prevent misuse of the discount and allows us to continue offering the best value to loyal customers.

✅ Cancel Anytime

After 2 minimum payments, you can cancel your subscription at any time, for any reason, with zero penalty. Just log into your account or email us at hello@shopvalcero.com — we’ll take care of it quickly.

🗓 Skip or Pause Whenever

Going on vacation? Too much product on hand? You can pause or skip deliveries whenever you like. We make it easy to adjust your plan based on your needs.

🔔 Advance Charge Reminders

We always send a reminder 3 days before your next billing date. This gives you plenty of time to cancel, update, or skip your order — no surprises.

📅 No Long-Term Commitment

Your subscription is month-to-month. You’ll never be locked into a contract, and you can change or stop anytime.

❌ No Refunds on Shipped Orders

Because our products are personal care items, we’re unable to accept returns or issue refunds once an order has been processed or shipped. However, if you unknowingly subscribed and thought it was a one-time purchase, we'll happily make it up to you by offering free store credit, and a lifetime discount. Just email us at hello@shopvalcero.com.